Return and Refund Policy

We want you to be completely satisfied with your purchase. If you are not, here’s how our return, refund, and exchange process works.

Key Details:

  • Return Period: 30 days from delivery date
  • Restocking Fee: None
  • Refund Time: Within 10 working days
  • Shipping Costs for Returns: Covered by us (pre-paid label provided)
  • This policy is subject to our Terms of Service.

Return Window

You may return any order at no cost within 30 days of receipt. To initiate a return, email our Customer Support at support@noirlndn.com quoting your order number and the item(s) you wish to return. Items must be unused, with all original tags and packaging intact, and returned with proof of purchase. Returns sent without prior approval will be refused.

Return Process

  • Please contact us first: Email support@noirlndn.com with your order details and the item(s) to return.
  • Follow the instructions: Once approved, you’ll receive a pre-paid return label and step-by-step instructions on how and where to send your parcel.
  • Pack it well: Ensure the product is packed properly to avoid damage during transportation.
  • Return Shipping Costs: All approved returns are free of charge using the provided pre-paid label.

Refunds

After we receive and inspect the returned goods, a refund will be issued to your original payment method within 10 working days.

Exchanges

We don’t offer direct exchanges. To swap an item, please return the original under this policy and place a new order for your preferred product. Returns must be initiated within 30 days from delivery.

Damaged or Incorrect Items

If your delivery arrives damaged, defective, or incorrect, notify us immediately by emailing support@noirlndn.com. We will resolve the issue and provide a replacement if needed. 

We’re here to help with any questions, concerns, or enquiries regarding your order.

Customer Services Hours:
Monday to Friday: 9:00 - 17:00 GMT

Email: support@noirlndn.com
Phone Number: +447577334763
Contact Form: Click Here

Business Information
Noir is owned and operated by MV COMMERCE LIMITED, a company registered in the United Kingdom.

Company Number: 16581365

Address:
128 City Road, London EC1V 2NX, United Kingdom