Shipping Policy

Key Information:

  • Order Cut off Time: Orders received before 23:00 GMT will enter our fulfilment process on the same day. Any orders placed after this time will begin processing on the next working day.

Within the United Kingdom:

  • Order Processing time: Processing takes 1 to 2 days (Monday to Friday).
  • Package Transit time: 3 to 5 days (Monday to Friday).
  • Total delivery time: 4 to 7 working days (Monday to Friday).
  • Shipping Cost: Free Shipping.

International Deliveries:

  • Order Processing time: Processing takes 1 to 2 days (Monday to Friday).
  • Package Transit time: 3 to 10 days (Monday to Friday).
  • Total delivery time: 4 to 12 working days (Monday to Friday).
  • Shipping Cost: Free Shipping.

Shipping Procedure
Once your order is placed, you will receive a confirmation email, indicating that we’ve begun processing your order. Processing typically takes 1 to 2 days (Monday to Friday). After processing, your order will be dispatched, and you’ll receive an email with tracking details.

We are pleased to offer free delivery on all orders within the United Kingdom and internationally.

Delays
If the maximum time for order processing and shipping has passed and your order still hasn't arrived, don't panic. Allow up to 2 extra days (Monday to Friday) and don't forget to use your tracking code. If your package still hasn't arrived, please contact us, quoting your order number.

Cancellations
If you need to cancel your order, you can do so by contacting us at support@noirlndn.com. Please ensure you contact us as soon as possible, as we won’t be able to cancel your order once it has been processed.

Damaged or Incorrect Items
In the rare event that you receive damaged or incorrect items, we sincerely apologize for the inconvenience. Please take photos of the issue and send them to us at support@noirlndn.com. We will promptly review your case and ensure you receive the correct, non-damaged item.

We’re here to help with any questions, concerns, or enquiries regarding your order.

Customer Services Hours:
Monday to Friday: 9:00 - 17:00 GMT

Email: support@noirlndn.com
Phone Number: +447577334763
Contact Form: Click Here

Business Information
Noir is owned and operated by MV COMMERCE LIMITED, a company registered in the United Kingdom.

Company Number: 16581365

Address:
128 City Road, London EC1V 2NX, United Kingdom